Operations & Management

Risk Management Guide for Physician Practices – Produced by Texas Medical Liability Trust. Developed for physicians, administrators, and management staff.

Effective Medical Practice Operations – University of Maryland.

Practice Efficiency: Improving Quality & Patient Satisfaction – The Ohio State University College of Medicine.

Chief Complain Work Flow Cards – The Penn State Hershey Medical Group, Family & Community Medicine has implemented standard work flow ‘cheat sheets’ for nurses to efficiently treat patients. Nurses print on 3×5 note cards and are color coded.

Proactive Office Encounter (‘POE’) Work Flow Cards – The Penn State Hershey Medical Group, Family & Community Medicine has implemented standard work for Proactive Office Encounters, including huddle preparations, intake procedures, patients forms, preparing the patient, and performing ordered procedures. Cards are printed on 3×5 note cards and are color coded. This Proactive Office Encounter has been adapted from Kaiser Permanente

Pre-Visit Planning Letter – Excela Medical Group Chestnut Hill Latrobe Family Medicine currently reaches out to their patients prior to their visit to ask them to be apart of their care team.